Every order includes FREE express shipping Australia-wide.

Furniture is dispatched from partnered distribution facilities across Australia to minimise transit times and ensure safe delivery.

Typical delivery times

• Metro areas - 1 to 4 business days
  
• Regional areas - 3 to 5 business days
  
• Extremely Large or Heavy freight items - may require scheduled courier delivery requiring 5 to 20 business days
  

Once dispatched, a tracking number is sent via email so the shipment can be monitored in real time.

Large furniture pieces are transported with protective packaging and reinforced freight handling to ensure they arrive exactly as intended.

If there are any delivery issues, the Dorsa support team handles it directly with our courier so you can relax.

Dorsa accepts returns for products in adequate condition within 180 days of delivery.

To qualify for a return:

• Item must not be overly damaged beyond normal wear and tear
  
• Original packaging must be retained
  
• We must be notified promptly within 3 days of delivery
  

Return shipping is organised through Dorsa to ensure the item is handled safely. You do not need to pay.

Once the product arrives back at the warehouse and passes inspection, a refund or store credit is issued.

Because many Dorsa pieces are large freight furniture, returns are assessed individually to ensure safe transport and minimal risk of damage.

All Dorsa products include a 2-Year Structural Warranty.

This covers:

• Manufacturing Defects
  
• Frame Integrity
  
• Structural Faults
  
• Hardware or Component Failures
  

The warranty ensures the product performs exactly as designed under normal residential use.

If an issue occurs, the team will organise repair, replacement, or component exchange depending on the situation.

The goal is simple: make sure the piece you purchased performs perfectly.

Dorsa furniture is built from durable materials designed for everyday living, but proper care will maintain its appearance for years.

General care guidelines

• Vacuum upholstery regularly with a soft brush attachment (we can do this for you via Dorsa Maxi - get in contact)
  
• Clean spills immediately using a dry cloth
  
• Avoid harsh chemical cleaners
  
• Keep furniture away from prolonged direct sunlight, unless it's explicitly listed as an outdoor piece
  
• Use coasters and protective pads for tables
  

Bouclé, fabric, marble, chrome and stone surfaces may each have slightly different care requirements, so checking the product description is recommended.

With proper care, Dorsa furniture is designed to age beautifully over time.

Most Dorsa pieces are designed to be simple and fast to assemble by a single person.

Typical assembly involves:

• Attaching Legs
  
• Connecting Modular Sections
  
• Placing Pre-Installed Components
  

All required hardware and instructions are included in the package.

Average assembly time:

• Side tables / chairs - 5 to 10 minutes
  
• Sofas / lounges - 10 to 20 minutes
  
• Beds or modular pieces - 15 to 30 minutes
  

If assistance is required, the support team can guide the process or recommend local assembly services