filatura spinning armchair

when you choose a new sofa or furniture piece in-store, it's common to only spend two minutes trying it out , sitting on it, laying on your back. it's not quite the same as when you're at home, in your pj's and hugging a pillow while you relax and lounge. that's why we offer our sixty-day comfort gaurantee. you'll probably know if it's a match made in heaven after thirty days, but we give you another thirty days on top of that, starting from the day you receive your dorsa piece - sixty in total - so you can be absolutely sure.

yep, if you don't like the piece or there's something wrong with it, let us know and we'll give you back every. single. cent.

don't worry, we'll cover all your shipping expenses.

to qualify for our sixty-day comfort guarantee we do ask that you ensure the piece is clean, and in good condition. when you initiate the return we'll ask you for some pictures of it to confirm this.

to avoid any mishaps, we highly reccomend that you purchase our "dorsa maxi" cleaning service that our customers absolutely adore

that's right. when you return an item, we don't resell it to another customer, it becomes part of our community initiative, allowing us to gift it to one of our worthy charity partners, along with the donation of 10% profits after every fifty orders.

if we do not deliver your product within the specified time frame, you will receive 50% of your money back. this company policy is in place in order to ensure our efficiency, and to maintain customer satisfaction in case of any logistical shortfalls.

as well as the sixty-day guarantee, we also have a completely free 30-day exchange period.

every piece is handcrafted and stringently inspected before being marked ready for sale. because of the manner in which we produce our pieces, it is extremely unlikely that there be any defects. if there are any, it is most likely to occur during the shipping and delivery process, not the production process.

in saying this, if your item does have any observable defects, please let us know within thirty days of receiving it, send it back to us (we'll send you a label and cover shipping), and we'll organise for a replacement to be sent out to you, free of charge.

in addition to this, within thirty days of receiving your order, if you stain the product or cosmetically damage it, we'll organise for one of our cleaners to come out to you and rectify the issue free of charge.

this is an extension of our "dorsa maxi" cleaning service which is a one-off purchase that can be added to your order, covering cleaning, upkeep and replacement for 6months, 24months, or for the lifetime of your piece.

the "dorsa maxi" cleaning service is a one-off purchase that can be added to your order, covering cleaning, upkeep and replacement for 6months, 24months, or for the lifetime of your piece.

if the cleaner cannot remove the tarnishes during any appointment, you will receive a 100% refund of your "dorsa maxi" purchase

...and you can still call us to come clean it as long as you own the piece