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This proposal covers the selected furniture provision, delivery, installation, styling, or hybrid furnishing package for the property outlined in this proposal. The agreed package will guide the furniture direction, budget allocation, procurement approach, styling selections, delivery planning, and final presentation.

The intent is to achieve a premium, high-end presentation within the required 4-6 week timeframe from date of engagement, using the most cost-effective approach available without compromising the overall look, feel, and standard of the property.

Any items, rooms, services, upgrades, installation works, trades, or additional styling requests not specifically included in the selected package may be quoted separately.

The client will select one package from the engagement options presented in this proposal. Once signed, the selected package becomes the approved direction for the project.

Package pricing is presented as a range during the proposal stage.
By signing and selecting a package, the client secures that package within the stated price range, meaning the final project price will not exceed the upper end of the approved range unless additional services or variations are requested by the client.
The exact project price will be confirmed and specified in the first invoice or stage payment once final allocations and selections have been confirmed based on the client's needs.

Final furniture, styling pieces, and finishes may be adjusted by DORSA to suit availability, timeline, budget, access, and presentation quality. Where an exact item is unavailable or unsuitable, DORSA may recommend an equivalent or better alternative that maintains the approved design direction.

None of the above events will cause the price to exceed the ranged signed for at engagement.

All projects follow a 50-40-10 structure:
50% of the package cost is paid within 7 days of proposal approval to lock pricing.
(Pricing may change if this timeframe is exceeded due to availability, etc)

40% is paid after the client has approved product allocations, direction, and any adjustments.
(Dorsa must confirm the installation date within 3 days of this payment)

10% is paid after delivery, installation, and handover are complete, collectable in person upon handover.

As a Project Confidence Guarantee, the final 10% is waived if DORSA fails to complete handover within one week of the timeframe specified in this proposal (from date of engagement). The client reserves the right to make any adjustments, changes, or tweaks (with no change in cost) up until installation date has been confirmed by DORSA.

• One post-install layout adjustment
• One future furniture reconfiguration
• Priority lead-time checking
• Complimentary cable-management plan
• Workspace photography setup
• One future chair or table substitution up to 12months post-installation at no extra cost
• Project Confidence Guarantee
• Warranty support
• 1 Complimentary maintenance visit up to 12months post-installation
• Ongoing product support
• Complimentary Launch-Day support

Subject to Bettini&Co confirmation of preferred installation and launch date.

DORSA will make reasonable efforts to meet the required timeframe, but cannot be held responsible for delays caused by supplier issues, freight delays, access restrictions, late approvals, unpaid invoices, unavailable items, or circumstances outside DORSA’s reasonable control.

Furniture and styling pieces are subject to availability at the time of approval. Natural materials, fabrics, timber, stone, finishes, and handmade items may vary in tone, texture, grain, size, and finish.

Reference images, renderings, moodboards, and proposal imagery are used to communicate the intended direction and DORSA catalogue. They are not a guarantee that every item will be identical unless specifically stated in writing.

DORSA may substitute unavailable items with suitable alternatives to protect the presentation quality, timeline, and approved budget.

Unlimited product revisions apply inside the approved scope, finish level, budget direction, and project intent.

Revisions do not include additional rooms, increased scope, new design directions, structural changes, or client-requested upgrades outside the accepted package.

Where DORSA MAXI is included in the selected option, it provides post-installation care and maintenance support for DORSA-supplied furniture and styling pieces within the approved project scope.

DORSA MAXI is designed to keep the property presentation sharp after installation. It may include professional upholstery cleaning, spot treatment, fabric and material care, light furniture maintenance, structural checks, minor adjustments, tightening, reset recommendations, and general upkeep support for eligible pieces.

DORSA MAXI applies only to items supplied, installed, rented, or managed by DORSA as part of the approved engagement option. It does not apply to existing client-owned furniture, third-party items, building defects, flooring, appliances, joinery, walls, electrical works, plumbing, landscaping, general household cleaning, or unrelated property maintenance.

Unless otherwise stated in the selected option, DORSA Maxi runs for 6 months from the date of handover. Extensions are given with a 25% discount for any duration (6months, 24months)

Standard DORSA Maxi support includes:

• Maximum one scheduled care visit every 2 weeks during the active term at zero charge
• Basic spot cleaning and upholstery care for eligible fabrics
• Light maintenance and adjustment of DORSA-supplied items
• Presentation reset advice where the property is being used as a rental, display, sale-preparation, or furnished investment property
• Full replacement or repair support where an item has been damaged, marked, moved, misused, or affected by tenant/guest activity

Additional callouts outside the included allowance may be charged at the current DORSA Maxi callout rate. Additional costs may also apply for urgent attendance, after-hours work, major repairs, freight, re-delivery, re-installation, or replacement items.

Damage caused by third-party cleaners, weather exposure, or relocation by non-DORSA parties may be charged separately at repair, cleaning, replacement, or recovery cost.

The client must notify DORSA as soon as reasonably possible after any spill, stain, damage, or issue is discovered. Delayed reporting may reduce the chance of successful treatment.

DORSA will make exceptional efforts to clean, repair, maintain, or improve eligible items under DORSA MAXI. However, DORSA does not guarantee full removal of all stains, marks, odours, dents, wear, fading, fabric movement, stone variation, timber movement, or damage caused by use, environment, tenants, guests, or third parties.

Where an item cannot reasonably be cleaned or repaired, DORSA may offer replacement, exchange, restoration, or an alternative item. Any replacement, restoration, or exchange cost (if not free) will be confirmed before proceeding.

DORSA MAXI appointments require reasonable property access, parking, lift access where required, and a safe working environment. Failed access, late cancellation, restricted access, waiting time, or site conditions that prevent the visit from being completed may result in a missed visit fee or additional callout charge.

DORSA Maxi is attached to the approved project and active term. It cannot be transferred to another property, owner, tenant, project, or unrelated furniture package without written approval from DORSA.

Although the client is not required to be present at delivery or installation, the client is responsible for ensuring the property is accessible, safe, clean, and ready for delivery, installation, styling, and collection where applicable.

The client must notify DORSA in advance of any access restrictions, lift bookings, loading dock rules, building management requirements, parking limitations, stair access, fragile surfaces, or site conditions that may affect delivery or installation.

Additional costs caused by failed access, waiting time, re-delivery, difficult access, or incomplete site readiness may be passed on to the client.

DORSA conducts normal installation practices, including the use of before and after photos of the site.

Any changes requested after approval may affect pricing, timing, availability, and the final package.

DORSA may provide revised pricing or written confirmation before proceeding with any major variation. Minor substitutions or refinements that maintain the approved direction may be made without requiring a full re-approval.

By signing this proposal, the client confirms they have reviewed the package options, selected their preferred direction, and authorised DORSA to proceed based on the selected package, payment structure, and terms outlined here.

The client also confirms they understand that the final package will be refined after approval based on the selected budget, availability, timeline, and presentation goals.

All proposal material, layouts, renders, moodboards, styling direction, item selections, written concepts, and design recommendations remain the intellectual property of DORSA unless otherwise agreed in writing.

The client may use the approved design material for the purpose of this project only. Proposal material may not be copied, reused, shared with other suppliers for replication, marketing, or used for another property without written permission.

DORSA may request permission to photograph or document the completed project for internal, portfolio, marketing, or case study use. No private address, personal details, or confidential client information will be published without approval.

DORSA will provide the service with reasonable care and skill. However, DORSA is not liable for indirect loss, market performance, resale outcome, rental outcome, buyer response, supplier delays, building restrictions, third-party conduct, or issues outside DORSA’s control.

DORSA’s liability is limited to the amount paid by the client for the relevant service, except where liability cannot legally be excluded.

If the client cancels after approval, amounts already paid may be used to cover design time, administration, workshop expenses, installation commitments, reserved stock, delivery bookings, and other costs already incurred.

Any credit due will be assessed based on the stage of the project and any costs already committed.

By signing below, the client accepts the selected package, payment structure, project terms, and proposal direction.